1、 |
Any phone call will be answered
during working days
(8:30 —— 17:00). |
2、 |
E-mail inquiry will be replied within two working days. |
3、 |
Serving the clients is our main job – we treat our clients as our relatives and friends, and your satisfaction is the most important indication to evaluate our performance. In addition to the above service, we regularly conduct survey of the clients' satisfaction on our products to understand the clients' requirement and maintain good relationship with our clients. |
4、 |
According to the national standard, the medical equipment comes with warranty in one or two years, and we provide maintenance during the product's lifetime. The customer's maintenance request will be replied as soon as we receive your phone call or e-mail. We will dispatch technicians to site to fix the problems at the shortest time according to the routes and transportation. The supply of accessories and appurtenances for maintenance is guaranteed. |
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5、 |
Consumable materials for ophthalmic: IOL, knives and Line. |
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(1) |
For the consumable ophthalmic materials of IOL, knives and Line used in the hospitals of the city, we have dedicated staff to manage, dispatch and change the products in every district. Notebook pc is equipped to monitor the inventory management of the amount, degree and other information of the IOL. |
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(2) |
After receiving the call or the fax from the clients, the delivery will be made by EMS on the same day or the next day to the clients in other cities; and the delivery will be made on the same day to the clients in Shanghai. If the delivery is urgent, the products will be delivered by automobile vehicle. After we have received the call of the clients, the products will be delivered in 30-45 minutes in the distance of 10km, in 45-70 minutes in the distance of 20km and we will do our best to deliver if the distance is more than 20km. |
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(3) |
The staff responsible for dispatch and delivery has been trained to master the basic knowledge and operation, so that they can demonstrate the operation with doctors and nurses; and when it is necessary, they can be assistant to help the operation in the operating theater (or taking orders). |
Welcome to visit our site! Any comment is appreciated. We will provide our best service to you! |
